Privacy Policy
Overview
SpotlessProof helps cleaners record each turnover with checklists and before and after photos, and send the host a report. This policy explains what information the app and its report pages handle, why, and what you can do about it. We do not sell your information, show ads, or use third-party analytics or tracking tools.
Information you add to the app
You can use SpotlessProof without an account. Everything you enter is stored on your phone first, so the app works offline:
- Properties: property names and addresses, house notes, cover photos, rooms and checklists, and the host's name, phone number, email address and preferred way of being contacted.
- Jobs: start and finish times, checklist ticks, photos you take or choose, issues (type, notes, severity and any charge amount), supply levels, and your note to the host.
- Business profile: your business name, contact name, phone number, logo and brand colour.
Photos are resized and stamped with the property name and time. Location and other camera metadata are not kept in the stored photos. SpotlessProof does not use your location.
Your account
When you create an account, usually at your first report, you sign in with your email address and a one-time code. Your account lets SpotlessProof back up your properties, jobs and photos to our server, sync them to your other phones, and create report links. We use your email address to send sign-in codes and, if needed, important messages about your account. We do not send marketing email.
Reports and hosts
When you send a report, SpotlessProof creates a private link that is hard to guess. Anyone with the link can see that report: the property, times, rooms, photos, issues and your note. Report pages are hidden from search engines. Links stop working after 90 days, and you can stop a link at any time in the app.
When someone opens a report, we record that it was viewed and when it was first viewed, so you can see that the host opened it. To stop abuse, the report server uses a one-way hash of the visitor's IP address to limit requests. Raw addresses are not stored, and these counters are deleted within an hour.
You are responsible for having permission to share the host contact details you add, and for the photos you take. Photos can include guests' belongings, so take only what the job needs.
Crash reports and usage
To find bugs and see which parts of the app help, the app sends our own server (not a third party) a short record when something goes wrong and when you reach key steps, such as starting a job, finishing it, sharing a report or subscribing. Each record has the step or error, the time, the app and system version, the type of phone system (iOS or Android), and a random number made for this install. Error records include the error message and where in the app it happened, with email addresses removed. They never include your photos, property names, addresses or host details.
If you're signed in, records are linked to your account so they're deleted with it. They are not used for advertising or shared with anyone, and are deleted after 180 days. You can turn this off at any time in Settings → Send crash reports & usage.
Subscriptions
SpotlessProof Pro is sold through the App Store or Google Play and managed with RevenueCat. Apple or Google handle payment; we never see your card details. We receive your subscription status (for example, active, renewed or expired) and an identifier that links it to your business.
Service providers
We use these providers to run SpotlessProof. Each one receives only what it needs:
| Provider | What for | What they handle |
|---|---|---|
| Netcup (Germany) | Hosts our server and database | Your account and synced app data |
| Cloudflare | Domain name service, and photo and backup storage (R2, Western Europe) | Photos, logos, database backups (encrypted at rest by Cloudflare), and network data needed to deliver pages |
| Resend | Sends sign-in code emails | Your email address and the code |
| RevenueCat, Apple, Google | Subscriptions | Purchase and subscription status |
We may disclose information if required by law, to protect rights and safety, or to enforce our terms.
Retention and deletion
- Data on your phone stays until you delete it or remove the app.
- Synced data stays while your account exists. Deleted photos and issues are removed from our server at the next sync. Deleted properties are hidden everywhere and are removed from our server along with your account.
- Delete account (Settings) permanently removes your account, business, properties, jobs, photos and reports from our server.
- Crash reports and usage records are deleted after 180 days, or with your account.
- Database backups are kept for 30 days, then deleted.
- Support emails are kept only as long as needed to help you.
Security
Data is sent over encrypted connections (HTTPS), and each business can reach only its own data. Photos are kept in private storage and are shown only through short-lived signed links. No system is perfectly secure, but we work to protect your information and fix problems quickly.
Your rights
You can see and edit your information in the app, and delete it with Delete account. To ask for a copy of your data, a correction, or deletion, email magirachip5@gmail.com. If you are in the EU or UK, you can also complain to your local data protection authority.
Children
SpotlessProof is a tool for cleaning professionals and is not meant for children under 16.
Changes
We may update this policy. We will change the date above and, for important changes, tell you in the app.